Cyber resilience limited by poor password management, frustrating app access and manual app provision
Craig had identified several challenges to Struto's operational efficiency and cyber resilience. Frustrating app access processes and time-consuming password updates were hindering both client-facing tasks and internal operations, leading to shortcuts that impacted security posture.
The challenge was finding a solution that would provide security to satisfy GDPR legislation, deliver better protection for Struto's internal data and also remove password update and app access friction.
Struto's password management protocol was strict but user experience was terrible. Password updates alone were costing the business twelve days per year in lost productivity, with frustrations impacting UX of necessary operational apps.
Managing user access to critical apps was another challenge. With offices in the UK and South Africa, on and off boarding staff was an arduous task, along with managing user licences for the 40+ apps the business relies on every day.
Further cyber challeges were identified when Craig suffered a breach on his computer. Despite being very security aware, Craig's breach - while minor and quickly caught - highlighted to him both the sophistication of current attacks, and how easy it is for anyone to click a nefarious link.
Craig needed an endpoint security platform and a password management solution. However, he had concerns over his choices in terms of affordable, accessible tech as an SME.