We have a personal relationship with some key people at ITHQ. Always available, they always answer your calls and texts as they come through. It's a collaborative effort. We have a small team here and what I appreciate is that after installations, they take the time to train the team and walk them through in detail ... so my team is improving as well, which is great.
We've worked with a lot of suppliers in the past and one of ITHQ's strengths is that they have a really broad skill set, with expertise in many different areas. While we do have extremely advanced infrastructure and cyber solutions in place, one of our contracts is £100 a month for phishing simulation software; a really effective tool that helps train our staff and improves our security posture. It's a good example of the broad range of services that we receive from ITHQ.

First day of our support contract, three hours in; all hell broke loose in the casino. There was a flood downstairs - New Year's Day 3am - and I had senior ITHQ guys on the phone dealing with our issue here ... it really showed their commitment. If they're available at three o'clock on New Year's Day then they're always going to be available in my opinion. Since then the relationship has grown again and again. They are always available and reliable for us as a business, which is key.

Philip Mitchell, IT Director, The Hippodrome Casino

As the infrastructure projects are settling down, we can clearly see the amount of traffic going through each particular system and the impact our improved solutions are making to the business. On one customer Wi-Fi system for example, we have 1600 concurrent connections every weekend so performance is obviously vital. Our systems show that not only has the amount of monitored endpoints doubled, but the number of alerts has actually reduced to one-sixth of what they were.
The fine-tuning of these systems after the installation, the aftercare if you like, is critical to keeping everything doing what it is supposed to be doing for The Hippodrome. And while the robustness of the wifi solutions is key for operations, on the back end they are producing an amazing amount of customer data for our analytics teams to look at. They get some really useful marketing campaigns out of who uses what devices, the top websites people go to here etc. This data is telling us where the hotspots are, where people go to when they come out of the theatre after a show, for example. It's helped for wayfinding and signage and in a multitude of areas that we did no expect - and that is an added benefit of the work ITHQ does for us.