Why ITHQ?

We learned the hard way that not all tech businesses are the same. Although we felt our security was the responsibility of our previous partner, their small print stated our security was our responsibility.

I needed to find a real cyber security expert fast. I turned to a trusted partner and they recommended ITHQ to me. Scott, the CEO of ITHQ, got stuck in straight away. He was fantastic. Not only knowledgeable regarding what we needed to do to secure our business, he was also incredible at rallying the troops and keeping me calm and focused at a very stressful time.

We did not pay the ransom. ITHQ helped us find a way to restore our data. They told us exactly what we needed to do to secure our business and implemented solutions immediately that give us total visibility of our networks.

Resilience Service Summary

• 100% network visibility, prioritised alerts
• Strategic resilience, multi-layered security
• Full logging and monitoring
• Next generation XDR endpoint protection
• Highly responsive support team
• Firewalls updated
• Trusted, accountable IT partner
• Teams trained in security awareness
• Regulatory standards surpassed
• Wireless network refresh

Achieving operational and technological resilience

Working with a trusted technology partner that stands by the solutions they deliver is critical. Businesses must feel secure that they can prepare for, withstand, recover, and evolve from an advanced, sustained cyber attack such as the one that hit Worldwide Currencies. This requires ongoing operational and technological resilience strategies, proven solutions and a continuous improvement program.

Ransomware attacks are a threat to all businesses, regardless of size or sector. Worldwide Currencies did not consider themselves a target. Yet cyber criminals don't necessarily investigate targets prior to attack. Instead, their bots attack networks relentlessly and only learn about the business they have breached once they are inside.

Once 'over the wall', the criminals will then put a ransom value on the data. In the case of Worldwide Currencies, all data was encrypted including most backups and the ransom was substantial.

The downtime caused by this ransomware attack cost Worldwide Currencies a great deal in lost trading revenue. It also caused a huge amount of stress. Further woe was added when they realised that the contract with their former IT partner did not clearly state accountability for security.

The more regulated a sector, the greater the need to work with qualified, experienced experts who hold accountability for the solutions they deliver. For true operational and technological resilience, a strategic approach to multi-layered security is essential.

Worldwide Currencies are now better protected than they have ever been, with solid foundations set for future planned advanced operational and technological resilience projects.

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Paying less for a better service was not something I was expecting.

"I now have expert advisors that I implicitly trust. I have sometimes suggested tools or software to the team and they've said, 'no, you don't need that.' Whereas past partners would have happily sold me something I don't need, ITHQ have never done that."

Every project ITHQ have managed for us has gone smoothly. They go above and beyond every time, ensuring a seamless experience for us. I can't fault them.

"We have regular catch ups where they keep me not only updated, but ahead of any projects. They contact me before any maintenance happens, pre-warning me so that I don't panic if I see something unexpected on the system."

I absolutely recommend ITHQ to any business that takes security and resilience seriously.

"It is their proactive approach, customer service and expertise that really sets them apart. They are responsive and take responsibility for everything they do. It's refreshing. I get proof of every action, every patch, every update. I am never left guessing and if I raise a query, I receive a response within twenty minutes. I feel very safe working with them and having experienced the horror of a breach, I can't put a price on having that peace of mind."