Layered ITHQ resilience solutions currently in action at The Hippodrome

Precision-selected tools used to  solve wicked tech problems, strategically deployed and expertly managed

First day of our support contract, three hours in; all hell broke loose in the casino. There was a flood downstairs - New Year's Day 3am - and I had senior ITHQ guys on the phone dealing with our issue here ... it really showed their commitment. If they're available at three o'clock on New Year's Day then they're always going to be available in my opinion. Since then the relationship has grown again and again. They are always available and reliable for us as a business, which is key.

Cyber

• Identity and access management
• Endpoint detection and response
• Incident detection and response
• Privileged access management
• Vulnerability management
• Data loss prevention
• Email security
• Perimeter security

Infrastructure

• Hybrid cloud infrastructure
• Wireless networking
• Edge networking
• Switches
• Dlexible storage

Crossover solutions

• Disaster recovery
• Immutable data backups
• Documentation automation
• Automated patching
• Hi res CCTV data capture
• Unified cloud monitoring
• Network assurance
• Network automation

Strategy, skills and support services

• Skilled service support team
• Skilled service delivery team
• VCISO
• VCIO
• VCTO
• Resilience strategy
• Staff cyber awareness training

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Solving wicked tech problems in a multi-business, multi-storey casino

Modern gaming providers rely on various tech solutions to comply with strict industry regulations, reduce fraudulent activities, minimise financial losses, maximise customer experience and drive productivity throughout their teams.

For twenty-first century casinos such as The Hippodrome, technology underpins, drives and informs every aspect of the business. The focus is firmly on compliance, operational excellence and fraud reduction. Every solution requires careful strategic planning to actively address vulnerabilities, enhance customer and employee experience and mitigate risk.

Open 24 hours a day, 364 days per year (closed only on Christmas Day), The Hippodrome is a buzzing hive that never sleeps. And with cyber threats evolving daily, every corner of the system must be resilient. Managing the interlinked solutions required by such a complex business requires a partnership between internal and external teams built firmly on trust.

As the infrastructure projects are settling down, we can clearly see the amount of traffic going through each particular system and the impact our improved solutions are making to the business. On one customer Wi-Fi system for example, we have 1600 concurrent connections every weekend so performance is obviously vital. Our systems show that not only has the amount of monitored endpoints doubled, but the number of alerts has actually reduced to one-sixth of what they were.‍

"The fine-tuning of these systems after the installation, the aftercare if you like, is critical to keeping everything doing what it is supposed to be doing for The Hippodrome. And while the robustness of the wifi solutions is key for operations, on the back end they are producing an amazing amount of customer data for our analytics teams to look at. They get some really useful marketing campaigns out of who uses what devices, the top websites people go to here etc. This data is telling us where the hotspots are, where people go to when they come out of the theatre after a show, for example. It's helped for wayfinding and signage and in a multitude of areas that we did no expect - and that is an added benefit of the work ITHQ does for us."

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