Automated IT Documentation

Poor visibility and management of IT assets wastes time and leaves your business vulnerable to security threats.

Not knowing the current configuration state of your operational systems, devices and applications can create all sorts of lags in efficiency, frustrations for your teams and leave you vulnerable to security threats.
Maintaining up-to-date configuration data helps optimise processes, and drives transparent, consistent performance throughout your organisation.
However, managing all this manually is counter-productive and even IT gurus can make mistakes.
The answer? Automated IT documentation that gives you:
● The ultimate safety net to prevent issues becoming catastrophes
● Daily snapshots of your systems for precise operational visibility
● Detailed user activity records and fortified processes

It can be difficult for IT teams to identify whether changes are made by team members, your MSP or an intruder.

For compliance and regulation purposes, not knowing is of little consolation in the event of a security breach - particularly when most breaches can be traced back to simple misconfigurations.
If documentation is incorrect or outdated, it leads to frequent escalations and multiple instances of the truth. Also, users with default or weak passwords or lack of MFA, plus unchecked policies and rules leave your organisation exposed.
The answer? Automated IT Documentation that gives you:
● Single pane of glass view into all changes as they are recorded, whether managed across the cloud, network or on-premise
● All changes identified in context eliminating time wasted digging for root cause
● Instant notification of tasks to correct issues before they escalate

Secure your world with an immutable audit trail and next-generation password management engine, fully integrated and linked with all of your documentation

Generate professionally formatted documentation packages, in PDF format

Easily spot when changes were made, pick the desired version, and revert back in a few clicks. When things go missing, restore them just as easily from the immutable audit trail in the activity logs

The One-Time Password (OTP) Generator allows you to create and store one-time passwords for MFA directly in IT Glue

Leverage the rich data flow generated from automated documentation, to access the detailed and up-to-date information you need on demand. Pinpoint precise data you need, to answer questions like, "Are all of our firewalls up-to-date?"

Granular control enables you to create tickets for select expirations, password creation or document webhooks for example

Develop a customised, secure information resource access hierarchy based on roles, users and groups

Understand exactly what is accessed, created, updated & deleted within your documentation. If mistakes happen, quickly track down the cause to restore deleted items or revert to an earlier version

Create lists of actions items (tasks), and assign them to specific team members. Manage your team’s workflows, and monitor the status of critical tasks

Select which documents to share or not to share with full control over who sees what. Easily and securely share documentation with business partners, clients or 3rd parties for worry-free collaboration

Automation continuously updates your team with details, accurate inventory and configuration data, making manual documentation a thing of the past

Engineers can rewind to precise moments to see exactly what changes were made and when

Stay on top of critical issues and changes before they cause chaos. With a full-loop ticketing integration, your team can be notified of upcoming system expirations, security risks, critical changes and more

A documentation framework that is utilised by all teams, providing you with the most trusted and optimal way of organising your information

Zero degrees of separation allows you to link related items together, so that all the information you need is accessible at once for a complete picture every time